Return policy

30-Day Return Policy

At My RosePink, we want you to feel completely confident in every purchase. If you are not fully satisfied with your order, we are here to assist you.

We offer a straightforward 30-day return policy. You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • Be in the same condition as when it was received
  • Unworn and unused
  • Have all original tags attached
  • Be returned in its original packaging
  • Be accompanied by a receipt or other proof of purchase

Items that do not meet these requirements may not be accepted for return.

How to Start a Return

To initiate a return, please contact us at: service@myrosepink.com

Once your return request has been reviewed and approved, we will provide you with clear instructions on how and where to send your package.

Please note the following important points:

  • Items returned without prior authorization will not be accepted.
  • All returns must be shipped to the address specified in the return instructions we provide.

If you have any questions about the return process, please do not hesitate to contact us at any time. We are happy to help.

Damaged, Defective, or Incorrect Items

We encourage you to carefully inspect your order upon arrival. If you receive an item that is defective, damaged, or incorrect, please contact us immediately at service@myrosepink.com. Our team will evaluate the issue and work with you to resolve it promptly and fairly.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (including food, flowers, and plants)
  • Custom or personalized products
  • Personal care or beauty products
  • Hazardous materials, flammable liquids, or gases
  • Sale or final-sale items
  • Gift cards

If you are uncertain whether a particular item qualifies for return, we recommend contacting us before submitting a request so we can provide clear guidance.

Exchanges

We currently do not offer direct exchanges.

If you wish to receive a different size, color, or style, the most efficient process is as follows:

  1. Return your original item (provided it meets the eligibility requirements).
  2. Once your return has been approved, place a new order for the item you prefer.

European Union 14-Day Cooling-Off Period

If your order is shipped to a destination within the European Union, you have the legal right to cancel or return your order within 14 days of receipt for any reason, without the need to provide justification.

Returned items must still meet the standard eligibility conditions outlined above (unworn, unused, with original tags, in original packaging, and accompanied by proof of purchase).

Refunds

Once we have received and thoroughly inspected your returned item, we will notify you of the outcome of your refund request.

If your return is approved:

  • The refund will be issued to the original payment method used for the purchase.
  • Please allow up to 10 business days for us to process the refund.
  • Your bank or credit card provider may require additional time to post the credit to your account.

If more than 15 business days have passed since your refund was approved and the funds have not yet appeared in your account, please contact us at service@myrosepink.com so we can investigate and assist you further.